Episode 42: 911 Secure

Join us as we welcome Kevin Kito (President & CEO) and Allan Gaspe (Solution Architect) from 911 Secure to discuss 911 obligations and solutions for cloud contact centers, especially Amazon Connect. 

They explain common misconceptions about 911 location accuracy, the complexity introduced by cloud and nomadic workers, and key U.S. legislation: Kari’s Law (direct 911 dialing, routing to the local PSAP, and immediate on-site notification) and Section 506 of RAY BAUM’s Act (dispatchable location beyond just an address).

They describe how 911 Secure’s Gatekeeper maintains dynamic location using network signals and prompts remote users to confirm location, how Amazon Connect queries their API only during 911 calls, and how shared callback numbers enable PSAP call-backs to reach the correct agent.

They also cover cell-phone 911 alerting via geofencing with RapidSOS and stress the real-life stakes of getting E911 wrong.

Although this is a more US-focused episode than normal, there is definitely something for everyone here, and we end with a discussion about the moral, not just legal, obligations that administrators worldwide have when considering emergency calling.

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