Contact Centres. Done Better.
We don’t just implement Amazon Connect — we help you unlock its full potential.
With 7 certified Amazon Connect Ambassadors and deep-rooted AWS expertise, CloudInteract gives you the power of unlimited AI, intelligent data, and seamless customer interactions — at scale.
We specialise in transforming contact centres into high-performing, future-ready platforms — fast. Whether you're just getting started with Amazon Connect, looking to optimise your current setup, or are ready to layer in GenAI and automation, we meet you where you are and accelerate your path forward.
Our award-winning accelerator, Apollo, helps you do more with your data — giving you real-time insights, faster decisions, and better customer outcomes without the complexity. And because everything we deliver is powered by AWS, you get scalability, reliability, and security built in from day one.
Powered by AWS. Delivered by CloudInteract.
Our Mission
We build customer experience platforms and unlock your data to make customer interactions your competitive advantage.
Your Amazon Connect Experts — Unleashing the Power of Unlimited AI
Looking for a partner who truly gets Amazon Connect? At CloudInteract, we specialise in delivering intelligent, AI-powered contact centre solutions built on Amazon Connect. We don’t just deploy technology — we tailor it, integrate it, and evolve it with you.
As one of Amazon’s trusted partners and home to 7 Amazon Connect Ambassadors, we help you unlock the full potential of Unlimited AI in Connect — from automation and agent assist to predictive insights and smarter workflows. Whether you’re starting out or scaling up, we bring the expertise and experience to reimagine your contact centre.
Every solution is grounded in your business goals and your customers’ expectations. From seamless integrations to transformative AI use cases, we combine the right technologies to deliver better service, reduce costs, and help you stay ahead.And with Apollo – our award-winning data accelerator for Amazon Connect – you’ll gain real-time insights and intelligence that empower every interaction.
Because in the world of customer experience, every contact counts.
Apollo: Your Accelerator for Unlimited AI in Amazon Connect
AI-powered Data Intelligence. Seamless Integration. Real-Time Insight.
Apollo is our award-winning solution designed to transform how your contact centre sees, understands, and responds to customer interactions — all in real time.
Built by CloudInteract and powered by AWS, it enables you to:
- Automatically categorise calls and detect sentiment, so you can spot issues before they escalate
- Cut costs by automating routine tasks and streamlining agent workflows
- Improve service consistency with insights that help every team member perform at their best
- Integrate easily with tools you already use — like Salesforce, Microsoft, and Amazon Connect
Whether you're struggling to extract meaningful insight from your call data, dealing with unpredictable volumes, or trying to improve CSAT, Apollo gives you the clarity and control to take action fast.
Discover Apollo — the award-winning data intelligence solution from CloudInteract, built to transform your contact centre experience using the power of AI.
Don't just take our Word for it
Data you can actually use
Most contact centres are drowning in data but starving for insight. Apollo changes that. It brings together all your customer, operational, and performance data into one clear, actionable view.
We help you spot trends, identify blockers, and make faster, smarter decisions.No more guesswork.
No more disconnected systems.
Just the right data, in the right hands, at the right time – to drive real change.
AI that works for your people
AI doesn’t replace people – it supports them. We help you deploy generative AI in ways that feel natural, safe, and genuinely useful. From smart automation to intelligent assistants, we design AI to reduce manual workload and improve decision-making.
It’s about giving your teams tools they trust, not more tech to wrestle with.
Our approach ensures AI enhances the human experience – not replaces it.
Because great CX still needs people.
Communication with context
Streamlined Operations: Simplifying complexity and making it easier to manage systems, freeing up time to focus on what truly matters growing the business and delivering value to customers.
Informed Decisions:
Using data insights to make smarter, more confident choices that drive the business forward, with every action rooted in a clear understanding of operations.
Forward Looking:
Adopting scalable, adaptable solutions that prepare the business to face tomorrow's challenges with certainty and confidence.
How we do it
Solving your Business Challenge
At CloudInteract, we understand the frustration of working with outdated technology that holds you back. That’s why we harness the power of cloud solutions and customise them to your unique needs – bringing a deep understanding and expertise to bridge the gap between where you are and where you want to be.
Here are some of the challenges we’ve helped our customers overcome:
Platforms that struggle to scale and adapt to growing demands
Lengthy deployment times that delay progress and innovation
The high cost of delivering interactive and personalised customer experiences
Difficulty quantifying the true value of services and insights
