AI agents on Amazon Connect Customer · in production
Monday · the weekend arrives all at once
Legacy capacity is a headcount decision made months ago. Agentic capacity multiplies in seconds and contracts by lunch. You don’t hire for your worst hour anymore.
* Representative demonstration of automated scaling. Real-world results: Neovance resolved 10,000+ interactions with 0 Sev-1 incidents, scaling containment from 14% to 30%+.
In production with
AWS Advanced Partner · 7 Amazon Connect Ambassadors · UK & US
One platform · three ways in
Get onto Amazon Connect Customer, connect it to your systems of record, and make it resolve. Each door leads to the same place: production.
Starting from legacy
Zero-downtime migrations in weeks, not months — with AWS funding mechanisms doing some of the lifting.
Zero-downtime cutovers · seat licences retired
Migration →Starting from silos
Governed action inside Salesforce, ServiceNow, Pega and your EHR — the agent works your systems, not a sidecar.
Every write policy-checked before execution
Integrations →Starting from ambition
Agentic agents that verify, act and close the case — measured on resolution, not deflection.
14% → 30%+ containment, still climbing
Agentic AI →39 episodes with the people building Amazon Connect — including AWS product leadership. Tune in to explore architectural deep-dives, migration blueprints, and real-world deployment stories.
On this episode we welcome Hannah Bloking, Senior Manager for Applied AI Acceleration Solutions Architecture at AWS, to discuss her career path from fine arts into tech, her work a...
Flagship proof
A US healthcare provider moved to Amazon Connect Customer, then put one of the largest agentic AI deployments in US healthcare live — resolving real patient work inside a regulated clinical estate, EHR-integrated and HIPAA eligible.
Read the Neovance story →Trust & governance
Anyone can demo an agent. The hard part is letting one change a patient record or touch a case file — and proving afterwards that every step was permitted. That's the layer we build: scoped permissions, policy-checked actions, human escalation always armed, and an immutable audit trail your risk team can walk through line by line.
// built directly on AWS — no wrappers, your data stays in your AWS account.
See how governance worksWhat your risk team sees · every call
Latest thinking
The Architecture Argument
The commercial case for consolidating onto Amazon Connect Customer, with the numbers that surprise CFOs.
July 2026 · 6 min read
Regulation
Transparency obligations arrive this summer. A single control plane makes compliance an architecture property, not a project.
July 2026 · 8 min read
Production notes
Deflection counts calls that went away. Resolution counts work that got done. The difference changes how you build.
June 2026 · 5 min read
Thirty minutes, a real scenario from your world. Bring your risk lead — we like it when they come.
Book a demo// cloudinteract.io · AWS Advanced Partner · UK & US
