The contact centre · est. 1878 · rebuilt 2026
The operator is back.
This time, she finishes the job.
For a century, every call was completed by a person pulling a cable. Then came queues, menus and "press 1". We build AI agents on Amazon Connect Customer that work like the original operators did: they pick up, they sort it out, and they don't hand you off.
1920s
The operator
A person completed every call. Knew the town, fixed the problem, stayed on the line.
1970s
The exchange
Switching went automatic. Connection scaled; completion quietly got lost.
2000s
"Press 1"
The IVR era. Machines answered but resolved nothing. Deflection became the metric.
2026
The agent
An operator again — one that verifies you, works your systems and closes the case. Supervised, logged, on Amazon Connect Customer.
We didn't set out to build a chatbot. We set out to bring back the thing the contact centre lost: someone who picks up and sorts it out.
— why cloudinteract exists, in one sentence
What Makes Us Different
Not just another AWS partner. We bring our own innovation to production.
AI-First, Not Chatbot-First
We build agentic AI that truly resolves issues. Our agents connect to your database, read API endpoints, and fulfil tasks instead of loop-forwarding menu trees.
Transparent Consumption Pricing
No seat licences or proprietary subscription fees. You pay only for the exact seconds of computing capacity used on AWS.
Our Own IP (Apollo Analytics)
We deliver proprietary tools like Apollo Analytics to audit your transcriptions, verify models, and perform risk assurance natively inside your tenant.
100% Migration Success
We transition complex Genesys, Cisco, and Avaya legacy centres to Amazon Connect Customer. Zero downtime, zero dropped calls.
Partner Credentials
Enterprise-ready with the certifications that matter.
AWS Advanced Partner
Advanced Consulting tier with Amazon Connect Service Delivery designations.
7 Connect Ambassadors
Home to seven certified Amazon Connect Ambassadors, leading regional and global architectures.
HIPAA & GDPR Ready
Governance evidence frameworks mapped to healthcare and citizen privacy regulations.
Ready to see it finish the job?
Thirty minutes, a real scenario from your world. Bring your risk lead — we like it when they come.
Book a Discovery Call