New starter · patient services · starts immediately
Meet your newest hire.
It interviews well: fluent, calm, never sick, works nights. But you wouldn't hire anyone without a job description, permissions and a manager. Neither would we. Our AI agents join your team the way people do: scoped, supervised and reviewed.
The personnel file
Hired like an employee. Governed better than one.
Every agent we deploy comes with the paperwork you'd demand for a person in the same seat — except this paperwork is enforced in code, on every single call.
What it's employed to do
Answer, verify, and resolve: appointments, refills, billing queries, account changes. Finish the work inside your systems of record, not describe it.
What it may and may never do
- ✓Read records after two-factor patient verification.
- ✓Write reversible changes, policy-checked first.
- ✕Never acts outside scope — enforced, not promised.
- ✕Never improvises on regulated clinical or advice topics.
Who it reports to
A human manager, always reachable mid-call. It escalates on low confidence, guardrail triggers, or the moment a caller asks — handing over the full context, not a ticket number.
How it's doing (Neovance Metrics)
Your team arrives to a handover note, not a backlog.
Every overnight shift is summarised in the log. Each morning your team gets what a great night team would leave — a report of what happened, what was done, and what needs a person today.
* Representative overnight shift report. Real-world verified results: Neovance 1,200 agents migrated in 4 months, 25% lower operating cost, Amazon Nova Sonic live since March 2026.
CISO Governance Evidence Pack
Download the complete document written for CISOs, DPOs, and risk committees to unblock deals: "The CISO Governance Evidence Pack: how agentic AI runs safely in production on Amazon Connect Customer".
The question isn't whether AI joins your workforce. It's whether it joins with a contract, a manager and a paper trail — or without them.
Talk to us