NHS & UK Private HealthcareNHS-Compliant Patient Access AI
Transforming patient access with AI-powered contact centers designed for NHS trusts, telehealth services, and UK private care providers.
Round-the-clock patient triage
Instant routing response
Standard trust setup
Amplify/Connect staff
Solve Your Biggest Challenges
Turn industry obstacles into operational advantages with AI
Clinical staff spending 30% of their shift on administrative tasks and basic patient queries.
AI Agents handle 80% of routine inquiries (appointments, prescriptions), freeing staff for clinical care.
Hear Agentic AI In Action
Watch unedited audio from a live Amazon Connect deployment. This is 100% AI — no human agent involved.
Real World Impact
See the results
Online Doctor & Telehealth
Implemented automated clinical patient verification and symptom-based triage routing on Amazon Connect.
Managed overnight peak triage with zero queue wait times and direct healthcare routing.
30-40%
Private GP Group
Deployed omnichannel AI concierge for membership management and booking.
Zero wait times for bookings and 90% automation rate.
90%
ICB Coordination
Unified contact center across multiple care providers for seamless patient handoff.
Improved pathway adherence and reduced A&E walk-ins.
20%
Key Capabilities
NHS Spine Integration
Seamless integration with NHS Spine, GP Connect, and NHS App for unified patient records
GDPR & DSPT Compliance
Full GDPR compliance with NHS Data Security and Protection Toolkit (DSPT) certification
24/7 NHS 111 Pathways
AI triage aligned with NHS 111 pathways, reducing wait times and ensuring appropriate escalation
Patient Self-Service
Automated appointment booking, prescription refills, and test results via voice, SMS, and web chat
Clinical Safety Core
DCB0129 and DCB0160 compliant with built-in clinical safety management system (CSMS)
Out-Of-Hours Cover
Intelligent overnight routing to minor injury units, urgent treatment centers, or pharmacies