Transforming experiences.
Delivering results.
See how we’ve helped industry leaders overcome their greatest challenges, slash operational costs, and scale their customer service with AWS.
Pearson: Streamlining Operations and Achieving $500k+ Annual Savings
How a global education leader replaced a legacy contact centre with Amazon Connect, now handling over 80 million call minutes a year and saving $500k.
Adventure Travel Specialist: Elevating Customer Experience with Unified Communications
How a bespoke travel specialist replaced fragmented tools with one centralised voice operation, with real-time visibility of every interaction.
Global SaaS Provider: Rapid Legacy Migration to Amazon Connect in Just 3 Months
How a financial SaaS provider moved 250+ advisors across two business units off a failing legacy vendor onto AWS-native contact centre, weeks early.
Online Doctor Service: Cutting Patient Verification Time by Over 90%
How a private online doctor service, operating on behalf of retail pharmacies and doctors, absorbed a 130% surge in calls by automating patient verification and using AI analytics to decide what to automate next.
Neovance: Executing a Time-Critical Cloud Divestiture with Zero Disruption
How Neovance migrated 1,200 agents to AWS in four months to beat deadline penalties, cutting operating costs 25% and clearing the way for AI assistance.
Rightmove: Modernising Customer Experience with a Cloud Telephony Proof of Concept
How Rightmove replaced an on-premise Avaya system with a compliant, AWS-native contact centre, integrated with Freshdesk automation and Azure sign-on.
Neovance: Pioneering Agentic AI for Patient Assistance Programs
How Neovance deployed Nova 2 Sonic voice agents for patient support: 14% AI containment and an 84.3% quality score from day one, zero Sev1 incidents.
Global Education and Training Provider: Transforming High-Scale Support Operations with Custom Agent Workspaces, CRM Integration & AI
Replacing rigid siloed tools with a unified Connect workspace that enforces strict access controls, streamlines ticketing and summarises email trails with AI, improving supervisor productivity by 25%.