Transforming experiences.
Delivering results.
See how we’ve helped industry leaders overcome their greatest challenges, slash operational costs, and scale their customer service with AWS.
Pearson: Streamlining Operations and Achieving $1M+ Managed-Service Savings
How Pearson migrated 6,000+ advisors across 16 business units from Serenova to Amazon Connect, handling over 80 million call minutes a year and saving more than $1M in managed-service cost.
Adventure Travel Specialist: Elevating Customer Experience with Unified Communications
How a bespoke travel specialist replaced fragmented tools with one centralised voice operation, with real-time visibility of every interaction.
Global SaaS Provider: Rapid Legacy Migration to Amazon Connect in Just 3 Months
How a financial SaaS provider moved 250+ advisors across two business units off a failing legacy vendor onto AWS-native contact centre, weeks early.
Online Doctor Service: Cutting Patient Verification Time by Over 90%
How a private online doctor service, operating on behalf of retail pharmacies and doctors, absorbed a 130% surge in calls by automating patient verification and using AI analytics to decide what to automate next.
Neovance: Executing a Time-Critical Cloud Divestiture with Zero Disruption
How Neovance migrated 1,200 agents to AWS in four months to beat deadline penalties, cutting operating costs 25% and clearing the way for AI assistance.
Neovance: Pioneering Agentic AI for Patient Assistance Programs
Neovance helps pharmaceutical manufacturers improve patient access to their therapies. We moved about 1,200 agents from Cisco to Amazon Connect in four months, cut operating cost by 25%, and put an Amazon Nova Sonic voice agent live since March 2026.
Global Education and Training Provider: Transforming High-Scale Support Operations with Custom Agent Workspaces, CRM Integration & AI
Replacing rigid siloed tools with a unified Connect workspace that enforces strict access controls, streamlines ticketing and summarises email trails with AI, improving supervisor productivity by 25%.