Voice AI · Amazon Connect Customer · in production
This is what resolved sounds like.
One minute and forty-seven seconds of a real call, drawn to scale. No menus. No hold music. No transfer. Touch the moments to see what happened.
Two sounds. Your customers know both by heart.
The sound of waiting
avg. 11 min before a humanHold music, menu prompts, and “your call is important to us”. The soundtrack of an architecture that connects but cannot complete.
The sound of resolving
1:47 · start to finishTwo voices, no gaps: one of them verifying identity, reading the record, changing it, and confirming — all inside the conversation.
Model-Agnostic Architecture: Built for the Future
Most vendors ship with a single baked-in voice engine, locking you into their proprietary stack and dating your contact centre the moment the industry moves forward.
At CloudInteract, we build our voice capabilities directly on Amazon Bedrock and AWS-native infrastructure, rather than a single vendor's embedded software.
Because we decouple the LLM and the orchestration layer, you can choose and change the underlying model—like AWS's latest Nova 2 Sonic—on a per-use-case basis, and upgrade your intelligence without re-platforming.
Voice AI Capabilities
Real-Time Speech-to-Speech
Bidirectional streaming for natural conversation flow. Responds instantly without waiting for complete utterances or forcing rigid turn-taking structures.
Emotional & Context Intelligence
Understands not just what customers say, but how they say it. Detects frustration, speed, and intent, adapting its tone to keep conversations smooth.
Native Bedrock RAG
Grounds agents directly in your secure knowledge systems. Ensures compliance, eliminates hallucination risks, and maintains a strict data boundary.
Multilingual Turn-Taking
Gracefully detects language changes mid-sentence, instantly shifting its voice response to natural, high-fidelity regional accents (UK/US English, Spanish, French, German).
We measure our work in a strange unit: the silence where the queue used to be.
— 10,000+ calls resolved in production · zero severity-one incidents · cloudinteract.io