A live re-enactment
The same call. Twice.
One caller. One request: move an appointment. On the left, the legacy IVR stack most enterprises still run. On the right, an agent on Amazon Connect Customer. Both clocks are real.
The right-hand caller was finished before the left-hand caller heard a human voice. Same request. Same day. Different architecture.
Every day, both of these calls happen thousands of times. The only question is which one your customers are on.
Put your call on the right// left-hand timings drawn from published industry averages; right-hand from our production deployments
Run the Numbers: Genesys vs Connect Customer
Legacy systems charge flat per-seat licensing regardless of usage. Amazon Connect Customer is consumption-based: pay only for active customer interaction time.
Calculator Parameters
Legacy cost represents 150 seats × $120. Amazon Connect Customer cost calculates 45,000 calls × 180 seconds handle time at $0.038 per minute, plus CloudInteract managed support of $35/agent.
Projection Summary
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