Episode 4 - Amazon Connect in Financial Services

In this episode we are joined by John Ing, Independent Cloud Contact Centre Consultant. John is an entrepreneurial and forward thinking technology leader with over 40 years experience in the industry who was an early adopter of Amazon Connect . He led the first UK Bank onto Amazon Connect 5 years ago and has since helped a number of other organisations transform to Amazon Connect. We started off talking about the very first days of Amazon Connect and how the product has evolved since then. In particular, we discuss how different the deployment was and how disruptive that was. Throughout our conversation we touched on customer experiences, the enduring popularity of voice, how partners contribute to the ecosystem, and what potential challenges face Amazon Connect in the future. Thank you very much to John for his time and for sharing this experiences. Next week we will be discussing how to plan your Amazon Connect deployment, so be sure to subscribe in your favourite podcast player; that way you won't miss it.