PodcastAwareness
Episode 14 - Nopaque
31 min listen
By CloudInteract Team
CXLeader
🎙️
Listen to this EpisodeEpisode 14 - Nopaque
In this episode of ACP, we are joined by Phil Smith and Steve Mew from Nopaque. They dive deep into their journey through cloud computing, the inception of Nopaque, and how they're tackling challenges in telecommunication testing with innovative tools. They discuss the significance of IVR mapping, integration of AI, and the future of proactive customer experience testing. Tune in to hear about their unique approaches, challenges they've overcome, and their vision for the future.
Related Resources
Podcast
Episode 38: Call Recordings
This week we deep dive into call recording in Amazon Connect, covering how recording evolved from expensive, tape-based systems into ubiquitous digital recordings driven by complia...
Read Podcast