Welcome to our Content Hub
Case Studies
Blogs
Easily Deploy at Scale with Dynamic Data Driven Contact Flows
Ian Hartwell | 24 April 2024
Expert Series
Part 7- Navigating the Future of AI in Customer Service: Opportunities and Challenges
Human+ AI Series
AWS Organisations and Why You Need It
Clark Thompson | 20 March
Expert Series
Part 6 - Harnessing AI for Customer Insight: A New Era of Personalised Service
Human+ AI Series
Part 4 - AI's Evolution in Customer Service: Beyond Voice, Towards Emotional Intelligence
Human+ AI Series
Optimising User Journeys: Harnessing the Potential of ServiceNow APIs for Personalised Experiences
Charlotte Laundy | 6th March
Part 3 - AI Unleashed: Transforming the Customer Service Landscape
Human+ AI Series
Amazon Connect Communications Widget: In-app, Web, and Video Calling
Bentley Paton | 22 February, 2024
Expert Series
Part 2 - Navigating the New Era: AI-Powered Personalisation in Contact Centres
Human+ AI Series
Manual selection of outbound CLI, using the Amazon Connect Salesforce CTI Adaptor
Alex Baker | 7 February, 2024
Expert Series
Part 1- Redefining Customer Service Dynamics: The Human+ AI Operating Model
Human+ AI Series
Agent Evaluations with Amazon Connect
Track and review Agent behaviours to drive better customer experiences
Modern Contact Centre
Amazon Connect CSAT Dashboard
Learn from your CSAT scores to keep pole position in the satisfaction stakes
Actionable NPS Insight from Amazon Connect
NPS is a critical loyalty metric; find out how we surface key insights
CloudInteract achieves the AWS Service Delivery designation for Amazon Connect
Combining Amazon Connect and Microsoft Teams video to enhance customer experience
Leveraging Amazon Connect and AWS Services for Outbound Dialling
Offer crucial customer support with time-critical reminders with our how-to guide
Modern Contact Centre
CloudInteract is enhancing Secure Screening Services CX. Underpinned by Amazon Connect
Modern Contact Centre
Unlock the Power of Amazon Connect: Enabling Search for Evaluated Contacts
Here's our expert guide to unlocking value from evaluations - not available out of the box
Using ChatGPT in Employee Apps: Unlocking the Potential of Conversational AI for Global Enterprises
Mixed Reality Application