26 June 2024

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In this episode of the ACP podcast, we broadcast from the inaugural meet-up of the Independent User Group for Amazon Connect, held at the London Stadium in the UK. We kick off setting the scene and highlighting the excitement surrounding the event. 

Throughout the episode, we managed to track down and talk to some of the key figures attending the event.

Alex discusses his thoughts on the collaborative nature of the event and its focus on networking and knowledge sharing. John Ing, the event's founder, shares his vision behind setting up the user group and reflects on the impressive turnout and the potential for future events. Vikram Modgil from Amazon Connect talks about the importance of customer feedback and the increasing interest and engagement in Amazon Connect from various stakeholders. Jonathan Boyd from Emite, a sponsor of the event, elaborates on data management and visualisation for contact centres and appreciates the collaborative format of the event.

We also chat with other sponsors. Stuart Dorman from Sabio highlights the rapid growth of Amazon Connect and its innovative capabilities, while Simon Leyland, CEO of CloudInteract, emphasises the importance of building a community around Amazon Connect. We spoke with customers attending the event, who shared how the event addressed their questions and provided valuable insights for improving customer experience.

The episode wraps up reflecting on the day's success, the engaging discussions, and the importance of collaborative events like this one

This episode captures the essence of community-building, collaboration, and the dynamic growth of Amazon Connect, making it a must-listen for professionals in the customer experience and contact centre industry.

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