Join Tom and Alex in the studio as they dive into the latest updates and innovations in Amazon Connect, preview AWS re:Invent 2024, and explore the importance of planning for this massive event.

Discover what's new with Amazon Connect, including free-text search functions, enhanced generative AI summaries, and new dashboards.

Learn about the keynotes, sessions, and networking opportunities at re:Invent, and get tips on making the most out of your experience. Stay tuned for exciting announcements and insights from the world of AWS and Amazon Connect.

00:00 Introduction and Catching Up

00:57 AWS ReInvent Overview

01:28 Amazon Connect Updates

05:40 ReInvent Logistics and Planning

10:52 Session Highlights and Recommendations

18:23 Networking and Additional Activities

22:25 Anticipated Announcements and Conclusion

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