CloudInteract is delighted to share the news that we’ve been selected by Secure Screening Services (SSS) to design and engineer their new customer experience platform. Leveraging the power of Amazon Connect, customers will enjoy a consistent, frictionless experience whatever the channel, delivering a wealth of insight to SSS, supporting their continued growth.  

Martin Price, Chief Operating Officer of SSS commented; 

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“We believe that enhancing the customer experience is never finished; there is always something that can be improved. The team at CloudInteract differentiated themselves very early on, with their innovative thinking and deep technical understanding of the available technologies and crucially their ethos to enable us to become self-sufficient.

Using Amazon’s Connect platform, we can continually optimise the interactions our customers are having with us, and make huge strides with generative AI and agent empowerment. This going to be game-changing for us, and I cannot wait to get going.” 

Find out more about Secure Screening Services at www.securescreeningservices.com 

Like to understand more about how CloudInteract can help your organisation? You can contact us at contactus@cloudinteract.io

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