Job position

Platform Engineer - Amazon Connect

Remote and customer location when required

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salary

level

Overview: We are seeking a highly skilled and experienced Amazon Connect engineer to join our team. As an Amazon Connect engineer, you will be responsible for the design, implementation, and maintenance of our Amazon Connect contact centre platform. You will work closely with our team of developers, support staff, and business stakeholders to ensure that our contact centre meets the needs of our customers and employees. 

Responsibilities: 

  • Design and implement Amazon Connect contact center solutions for our business 
  • Collaborate with our development team to integrate Amazon Connect with other systems and platforms 
  • Provide technical support and troubleshooting for Amazon Connect issues 
  • Analyse and optimise contact center performance and efficiency 
  • Develop and maintain documentation for Amazon Connect configurations and processes 
  • Continuously learn and stay up-to-date with the latest Amazon Connect features and best practices 

Requirements: 

  • 3+ years of experience with Amazon Connect or similar contact center platforms 
  • Proficiency with AWS and other related technologies (e.g. Lambda, CloudWatch, S3) 
  • Strong problem-solving and communication skills 
  • Experience working in a fast-paced, agile development environment 

Preferred Qualifications: 

  • Experience with Contact Center as a Service (CCaaS) platforms 
  • Familiarity with contact center best practices and industry standards 
  • AWS certifications (e.g. Solutions Architect, Developer, SysOps Administrator) 

If you have the skills and experience we are looking for, we encourage you to apply for this exciting opportunity to join our team as an Amazon Connect engineer. 

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